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KCI Warranty

We here at KCI are customer orientated and we know our greatest asset is you the customer. We place an extremely high value on our customers; if you are not happy-then we're not happy. We go above and beyond to ensure your happiness with us and our products so please don't hesitate to express any concerns you may have. All new cables come standard with a 5 year manufacturers defect warranty, and it matters not whether you bought them new direct from us or else where used. Should a problem arise with your KCI cable/s please contact us and we will take care of you. New cables come with a 30 day money back guarantee*. If for any reason you are not satisfied with the cable quality or sound, send them back in the original packing within 30 days of the purchase date for a full refund less shipping.

*Unfortunately the 30 day trial period does not apply to custom ordered cables.